Return Policy

REFUND POLICY – METROLIGHT STORE
Last updated : 11/11/2025
Thank you for shopping with Metrolight Store. Your satisfaction is important to us. Please read our
refund and return terms carefully.

1. RETURNS
- You may request a return within 14 days of receiving your order.
- Items must be unused, in original packaging, and in the same condition as delivered.

2. NON-RETURNABLE ITEMS
- Perishable items
- Gift cards
- Items marked as final sale

3. PROCESSING RETURNS
To initiate a return:
Email: support@metrolightstore.com
Include order number, reason for return, and product images.

4. REFUNDS
Once approved:
- Refunds will be issued to your original payment method.
- Processing may take 5–10 business days.

5. LATE OR MISSING REFUNDS
If you haven’t received your refund:
- First check with your bank/credit provider.
- Then email us at support@metrolightstore.com.

6. REPLACEMENTS
We replace items that arrive defective or damaged.