FAQs

FAQ – METROLIGHT STORE
Last updated: 11/11/2025

1. Where do you ship?
We currently ship within the United States only.

2. What is the shipping time?
Our standard U.S. delivery time is 7–15 business days after processing.
Processing takes 1–3 business days.

3. How do I track my order?
Once your order ships, you will receive a tracking number and link. Tracking may take 2–5 days to
update.

4. Why did I receive my order in multiple packages?
To deliver faster, items may be shipped separately, each with its own tracking number.

5. Do you offer returns or refunds?
Yes. We offer a 14-day return window from the day you receive your order. Items must be unused and in original packaging.

6. My product arrived damaged. What should I do?
Email support@metrolightstore.com with your order number, photos of the damage, and product name. We will send a replacement if eligible.

7. Can I cancel my order after placing it?
Orders can only be canceled within 12 hours of purchase.

8. Are your renter-friendly products safe for walls and furniture?
Yes. They are designed to avoid drilling and damage. Most use removable adhesives and are apartment-safe.

9. What makes your children’s toys “mobile addiction breakers”?
Our toys are designed to boost creativity, improve focus, and encourage screen-free play.

10. Do your toys require batteries?
Most toys are manual and do not need batteries. Any battery requirements will be listed on the product page.

11. How can I contact customer support?
You can reach us at support@metrolightstore.com. We reply within 24–48 hours.

12. What if tracking shows ‘Delivered’ but I didn’t receive anything?
Check your mailbox, neighbors, and local post office. If still missing, email us with your tracking details.